Curriculum Vitae

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Data analytics architect and leader with over 16 years in business intelligence and analytics, specializing in AI-driven data platforms and modern analytics solutions. Plano, Texas.

Education

• M.S., Industrial and Systems Engineering, State University of New York at Buffalo, 2009–2010. GPA 3.96.
• B.Eng., Mechanical Engineering, Goa University, 2003–2007. GPA 3.5 (equivalent).

Work experience

WisdomAI — Customer Success Manager / Agentic Context Architect · April 2026 – Present

WisdomAI is a Federated Agentic Intelligence platform for enterprise analytics, combining Conversational BI, AI-powered dashboards, and Analytics Agents on a continuously governed semantic layer — the Adaptive Context Engine.

• Own post-sales success for enterprise customers, from onboarding and adoption through renewal and expansion.
• Architect the governed business context each deployment reasons over — metric definitions, semantic models, source routing, and permissioning — so that conversational, dashboard, and agent surfaces all return consistent answers from the same approved definitions.
• Resolve conflicting or ambiguous metric definitions into authoritative measures, and validate agent output against expected ranges before customers depend on it.
• Configure Analytics Agents that reason across structured and unstructured enterprise data and take permissioned action, with the provenance and human-in-the-loop controls that enterprise deployment requires.
• Act as the voice of the customer to product and engineering, feeding deployment experience back into platform capability.

CVS Health (Contractor, via Gardner Resources Consulting) — AI Projects · November 2025 – March 2026

• Architected AI and analytics solutions on Google BigQuery, designing BigQuery-native AI/ML workloads and governed semantic layers over enterprise healthcare and retail pharmacy data.
• Designed AI-driven analytics architecture supporting natural-language and agent-driven consumption of enterprise data, including retrieval patterns, access control, and provenance for AI-generated insight.
• Built analytics pipelines and data models to serve both traditional BI reporting and downstream AI workloads from a single governed source.

SQORai — Co-Founder / Senior Director of Product Delivery & Client Enablement · August 2025 – October 2025

SQORai is an autonomous decision-intelligence platform: it connects to a company’s data warehouses and business applications, generates the relevant KPIs, and answers performance, causation, and forecasting questions with evidence-backed answers reconciled to the company’s ledger.

• Co-founded the company and led product delivery and client enablement.

ThoughtSpot, Dallas, TX · April 2018 – July 2025

Manager of Customer Success (NA East) — August 2024 – July 2025

• Led a team of Customer Success Architects and Engineers focused on renewals and expansion of AI-driven initiatives across the East territory in North America.
• Oversaw post-sales strategy for tens of millions of dollars in ACV.
• Achieved 99.5% Gross Annualized Target Renewal and 110.5% Net ATR.

Senior Technical Architect, Customer Center of Excellence — January 2023 – July 2024

• Designed and implemented complex technical solutions across the modern analytics ecosystem, leveraging ThoughtSpot, Mode, and complementary data technologies.
• Conducted detailed use case reviews to align customer requirements with platform capability, and established delivery processes for internal and customer-facing teams.

Customer Success Manager — November 2019 – January 2023

• Delivered 100% Gross Retention Rate and 125% Net Retention Rate.
• Acted as the voice of the customer to internal product teams, informing roadmap and feature decisions from real-world deployments.

Customer Success Architect, Professional Services — April 2018 – October 2019

• Led cross-functional teams of internal and external stakeholders through ThoughtSpot implementations within existing customer BI and analytics environments.

Across the ThoughtSpot tenure: founding member of the Customer Success team; managed 100+ customers and a portfolio of ~$45 million in annual contract value, including Apple, AbbVie–Allergan, Snowflake, Baker Hughes, and Randa–Haggar; developed ThoughtSpot’s first ChatGPT integration and consulted on ChatIQ, an AI support agent embedded in Intercom.

Various Startups — Investor and Advisor · 2017 – 2025

• Advisory and investment roles across multiple early-stage companies, with positive exits.

PwC (Contractor, via EPE Innovations — employer of record), Dallas, TX — Managing Consultant / Tech Lead · April 2016 – March 2018

• Led a team of 10+ developers, designers, QA specialists, and administrators across multiple workstreams, delivering tax technology projects for clients including Carlisle and BlackRock.
• Served as lead architect for ETL processes, dimensional modeling, and data visualization using Qlik, SSRS, Power BI, and JavaScript-based web charts.
• Specialized in tax technology and international tax treaties, supporting compliance with global regulations including the OECD Transfer Pricing Guidelines.

Analytics8, Dallas, TX (Qlik Partner) — Senior Consultant · January 2012 – April 2016

• Directed end-to-end delivery of data analytics solutions across 20+ customer accounts, accountable for planning, scoping, and budgeting.
• Delivered BI solutions across retail, manufacturing, mining, telecom, healthcare, supply chain, travel, defense, and clinical services.
• Developed reusable frameworks and best practices that became part of Analytics8’s consulting offerings.
• Led in-person instructor courses for the Qlik product suite at Qlik’s accredited training center in Dallas, Texas.

Firstsource Advantage, Amherst, NY — Senior Data Analyst, Data and Analytics · May 2010 – January 2012

• Led a collections analytics initiative delivering a 3× increase in collection success rates through a probability-based ranking system built on logistic regression and decision trees, using credit score, recent contact, promise-to-pay commitments, last known salary, and contact history.
• Built a data pipeline consolidating static and dynamic account data into a centralized warehouse, integrating LexisNexis skip tracing for hard-to-locate individuals.
• Designed an adaptive scoring model that recalculated collection probabilities against real-time data updates; applied survival analysis to optimize contact frequency and timing. Reduced resolution times by 25%.
• Managed enterprise data and reporting architecture for US and India debt collection centers.

University at Buffalo — Researcher, Research Institute for Safety and Security in Transportation · January 2010 – February 2011

• Conducted research in simulation and stochastic models focused on optimizing airport security systems.
• Authored the thesis Optimization of an Airport Security Selectee Lane System Using Simulation, and co-authored the resulting paper in the European Journal of Operational Research with faculty from the Research Institute for Safety and Security in Transportation.

University Communications, SUNY Buffalo — Student Assistant (Web Developer) · January 2010 – May 2010

Tata Consultancy Services, Mumbai, India — Assistant Systems Engineer · November 2007 – July 2009

• State Bank of India: Implementation Support Engineer at SBI’s core banking data center, integrating SBI’s seven associate banks on a UNIX/SQL platform — one of the largest core banking implementations globally.
• Motorola: Project Lead for Product Lifecycle Management system development and implementation.

Goa Web Enterprises, Goa, India — Founder / CEO · January 2006 – December 2007

• Built and monetized GoaBlog.org, a profitable blogging business covering Goa’s culture, attractions, and lifestyle.
• Provided web development and SEO services to local businesses.

Publications

See the publications page for full detail.

• STRAP: A Structured Task and Recovery Agent Protocol for Reliable AI Agent Harnesses

  G. Parab. (2026). "STRAP: A Structured Task and Recovery Agent Protocol for Reliable AI Agent Harnesses." Technical report. github.com/gparab/STRAP.

• Earned Consensus: A Null Result on Roster Voting and What Survived It

  G. Parab. (2026). "Earned Consensus." Technical report. github.com/gparab/earned-consensus.

• Manufacturing 4.0: AI-Driven Analytics for Predictive Maintenance

  G. Parab. (2024). "Manufacturing 4.0: AI-Driven Analytics for Predictive Maintenance." International Journal for Multidisciplinary Research. 6(6).

• Agentic AI in Data Analytics: Transforming Autonomous Insights and Decision-Making

  G. Parab. (2024). "Agentic AI in Data Analytics: Transforming Autonomous Insights and Decision-Making." International Journal of Scientific Research in Computer Science, Engineering and Information Technology. 10(6), 1752–1759.

• AI in Healthcare Analytics: Transforming Patient Care and Operational Efficiency

  G. Parab. (2024). "AI in Healthcare Analytics: Transforming Patient Care and Operational Efficiency." International Journal of Computer Engineering and Technology. 15(6), 1539–1546.

• AI-Driven Personalization in Retail Analytics: Transforming Customer Experiences

  G. Parab. (2024). "AI-Driven Personalization in Retail Analytics: Transforming Customer Experiences." International Journal of Research in Computer Applications and Information Technology. 7(2), 2387–2396.

• Simulation-Based Selectee Lane Queueing Design for Passenger Checkpoint Screening

  X. Nie, G. Parab, R. Batta, and L. Lin. (2012). "Simulation-Based Selectee Lane Queueing Design for Passenger Checkpoint Screening." European Journal of Operational Research. 219(1), 146–155.

• Optimization of an Airport Security Selectee Lane System Using Simulation

  G. Parab. (2011). "Optimization of an Airport Security Selectee Lane System Using Simulation." M.S. Thesis, State University of New York at Buffalo. 56 pages. ProQuest 1488938.

Awards and honors

Four Platinum Winner awards in 2025 (TITAN Business, TITAN Innovation, and NOBLE Business Awards ×2), plus industry recognition at ThoughtSpot — see the awards page.

Professional service

Editorial board member for three IAEME journals, reviewer for five international conferences and four journal submissions, and industry judge for the Globee Awards — see the peer review and service page.

Memberships

• Senior Member, IEEE — elevated December 2024
• Full Member, Sigma Xi, The Scientific Research Honor Society — elected 2025
• Fellow, Institution of Electronics and Telecommunication Engineers (IETE) — granted January 2025
• Member, British Computer Society (BCS)
• Member, Forbes Technology Council — since February 2025
• Member (Fellowship level), Hackathon Raptors — since March 2025
• Fellow, IAEME Publication — since December 2024
• Member, AI2030

Organizations

Association of Friends of Astronomy (Goa) — Executive Member (2003–2005), Life Member

• Assisted in the operations and planning of the Public Astronomical Observatory in Panaji, Goa.
• Organized educational presentations.
• Contributed as a science writer to Via Lactea, the AFA monthly newsletter.

Languages

• English — native or bilingual proficiency
• Konkani
• Marathi
• Hindi
• French — limited working proficiency

Skills

• Cloud data platforms: Google BigQuery, Snowflake, Databricks, Azure, AWS, GCP, Redshift
• Business intelligence: ThoughtSpot (Software and Cloud), QlikView, Qlik Sense, Mode, Power BI, Tableau, Birst, SAP BI, SSRS/SSAS, NPrinting, QlikMaps, Lexalytics, MicroStrategy, Sigma
• Databases: MS SQL Server, MySQL, Hadoop Hive, SAP BW, Oracle, Falcon
• ETL / ELT / data modeling: Alteryx, Informatica, T-SQL, SSIS, Erwin, TQL, dbt, Fivetran
• Programming: Python, C, C#/.NET, PL/SQL, HTML/CSS, XML, PHP, R, shell scripting, OpenAI APIs
• Other: Salesforce, Vivun, Arena (stochastic simulation), Minitab

Certifications

• ThoughtSpot Professional, Cloud Architect, Administrator
• QlikView Trainer, Developer, Designer, Server Administrator, Accredited Technical Contact
• Power BI Certificate (DAT207x)
• Microsoft Certified Professional
• Snowflake Hands-On Essentials